Today we are discussing Weaponizing visibility: non-coercive methods to improve quality, cost and productivity in engineering teams.
Speaker: Michael Phelan – Former Global Head of Data Engineering at JUST EAT.
It’s always tempting to invoke coercive methods to ensure Service Level Agreements and Objectives are met. Such methods may take the form of query caps should teams or individuals exceed defined cost thresholds or other punitive methods. Other coercive methods might look like mandatory deployment policies that tax engineering teams unnecessarily. At Just-Eat, we found that non-coercive methods, namely informing users of quality, cost and service information achieved most of our goals. Notably, we discovered that the more granular and real-time we conveyed information, the better the result.